Refund Policy

Last updated: June 2, 2026

This policy applies to paid subscription plans purchased through OxiSec (ATRIA Technology — OxiSec brand). The community (free) plan is excluded. Payments are processed via an authorized payment provider; refund requests must be submitted through that channel first.

1. Scope

Covered: First subscription payment (first billing period) for paid plans such as Starter, business, and professional.
Not covered: community plan (free), trials where no separate fee applies, plan renewal payments, plan upgrade/downgrade price differences, MSSP / Enterprise or custom enterprise agreements (contract terms apply).

2. 30-day full money-back guarantee

Within 30 calendar days from the purchase date of your first paid payment, you may request a full refund subject to the conditions below. Partial or pro-rata refunds do not apply; eligible requests receive a full refund of the subscription fee paid (taxes and payment-provider deductions subject to legal or provider rules).

3. How to request a refund

Start your refund via the payment provider you used (e.g. Paddle, iyzico, or the provider shown at checkout) — customer portal, support, or the provider's official refund/chargeback process.
Include your OxiSec account e-mail, invoice/payment reference, and reason for the refund.
When the payment provider forwards the request, we review it; we may ask for additional information at info@atriateknoloji.com if needed.

Refund requests must go through the payment provider first. Requests made only by e-mail without a provider record may not be processed.

4. Refund processing time

Approved refund requests are processed via the payment provider within 15 business days at the latest after the request is complete and account eligibility is verified. Time for funds to appear in your bank/card account may exceed this period; OxiSec is not liable for that delay.

5. community and free usage

The community plan is free; no refund request or guarantee applies. When upgrading from free to paid, the refund period starts from the date of your first paid payment.

6. Cancellation (ending subscription)

You may cancel your subscription at the end of the current period; cancellation stops auto-renewal. Cancellation is not a refund: unused days in a cancelled billing period are generally not refunded (the 30-day full refund guarantee is a separate exception under the conditions above).

7. Chargeback (card dispute)

Please use this refund policy and the payment provider channel first. For unjustified chargebacks filed before completing the refund process:

Your account may be suspended or closed,
an administrative/chargeback fee of 5% of the disputed amount may apply (subject to legal caps and provider costs),
Future access to the service may be restricted.

Legitimate chargebacks (fraud, unauthorized transactions) are handled cooperatively; fraudulent or abusive repeat disputes may be reported.

8. When refunds may be declined

A refund request may be declined or limited in the following cases:

Expiry of the 30-day period,
Request relates to a renewal or invoice other than the first payment,
Terms of Service or acceptable-use violation (abuse, unauthorized data processing, infrastructure attacks, etc.),
Fraud or compliance flags from the payment provider or bank,
Refund guarantee already used for the same customer/organization (reasonably repeated requests),
Suspected abuse after heavy service use following a refund request.

9. Tax and currency

Prices are shown in EUR on the pricing page. Refunds are processed to the original payment method and currency where possible; exchange-rate differences may apply via your bank or provider.

10. Changes

This policy may be updated; the current text is published at oxisec.com/refund.html. The policy in effect on your purchase date applies to that purchase.

11. Governing law and contact

The laws of the Republic of Türkiye apply. Disputes are subject to the jurisdiction in our Terms of Service.

Service provider: ATRIA Technology (OxiSec brand). Meydankavagi Mah. 1606 St. No: 16/1, Muratpasa / Antalya, Turkey.
e-mail: info@atriateknoloji.com · Tel: +90 242 455 51 51